Remember, you are not alone as a part of the Atomic School Team. Many people and events have come before you. In fact, we have created this Frequently Asked Questions section just so you can benefit from not only our experience, but the know-how of other leaders out there succeeding with events across the country. Take a look and, if you can’t find the answer, reach out and contact us at sales@atomicschool.com.

Q: Is there a cost to have Atomic School partner with my event?
A: No, the Atomic School Event Program service is free for approved events and leaders. Our costs are covered by your group members and the purchasing of event product.

Q: What is an ‘approved’ program leader and/or event?
A: Approval is a simple process of discovery. As a leader, we need to have some specific information about you, where we would deliver orders on behalf of your members, and how we can make your members more aware of your project goals. As an event, we need to know: how many people could participate; critical deadlines; the nature of your group (gender mix, age, etc.); and what product or products would serve your group best.

Q: How does Atomic School’s Event Program differ from other programs in the marketplace?
A: It is an overall combination of services that exceeds customer expectations that separates us from our competition. We know that each event is different and requires personal attention and products. Our customers have suggested that our salespeople, product, and systems adapt better to events and offer organizers a trouble-free experience that saves time, reduces head-aches, and allows them to focus on making memorable experiences while saving and earning more money.

Q: How does Atomic School help promote this product offering to our student body?
A: Atomic School will create a link to the product offering that can be sent directly to each student via email, or it can be posted as a link on the school web site. In either case, clicking on the link takes the buyer right to the product being offering. In some cases, we also provide other marketing tools for the schools to use to promote the offering.

Q: What are the biggest challenges faced by Event Leaders?
A: Simply getting started ranks pretty high. Becoming organized and allowing enough time for promotion continues to be key in overcoming challenges. Many leaders suggest greater trust in allowing the Atomic School Support Team to choose the right product for the event. In short, time is always in short supply, and thus the biggest challenge, so get started as soon as possible!

Q: How do I qualify for a rebate so I can raise funds for my group?
A: Approved event organizers and leaders submit an Event Application for each event they want to have considered for partnership. The merits of your event, your preferences, and the proposed number of participants all come together to form a picture of what is possible – the rebate amount is based on your request, required sales benchmarks, and the “actual” sales for your group. Thus, you qualify for a rebate based on the details of your specific event. Well add a rebate amount to the sell price and pay you this amount on each sale. The rebate amount on each sale is determined by you the event organizer. Once you are an approved leader, submit an Event application to learn more.

Q: What if I don’t like the design options sent to me?
A: For traditional events, leaders are sent three design options based on their Event Application preferences and information to start the art process. Called “Foundation Designs,” you can suggest revisions to these basic design themes. We suspect we will be able to find a graphic that you like. We currently have over 30,000 designs in our graphics library.

Q: What is an acceptable return, and how do returns work?
A: Atomic School product is made to order. That means that the specific product ordered is made for that individual and that individual only based on their preference and educated selection. Extensive tools have been provided to help the individual consumer make the right choice. Therefore, returns based on size or design are not accepted. However, damaged or poor quality merchandise can be exchanged or returned for credit.

Q: What if I want purchase additional product to sell during my event?
A: This is a common request. Depending on the type of event, we would produce a specific “pre-paid” quantity for the event. This quantity would count toward your rebate and special pricing may apply for larger quantities. See your salesperson or contact us for more details.

Q: What is the role of the Atomic School salesperson in my event?
A: Our representatives are not only interested in the success of your event, but are trained to help make your event more successful as well as minimize any difficulties you may have. They also are working with many groups – so ask them about what others are doing in your community. They are also the first party to contact if you want to do something that doesn’t seem to fit into what you currently know about Atomic School. Think of them as your local Atomic School and Community Event experts!

Q: What should I expect with contacting Atomic School Program Support?
A: The support team has answers for your questions and questions to help you find answers. They know everything and more about what it takes to make your event successful and have the time and patience to work through any difficulties you face. Did you leave a message or send an email? Our goal is to return emails and voicemails within 24 hours.

Q: How long will it take for event participants to receive their product?
A: That depends on the event and the delivery structure mutually agreed upon to service your customers. Nevertheless, most customers receive their purchases within about seven days from the time the order period ends.

Q: What is a Bulk Delivery?
A: Event Leaders are asked to select a Bulk Delivery location and address during both the Leader and Event application process. This address is where batches of orders, or ‘waves’ are sent. Such a bulk delivery location is required to make Atomic School work most efficiently, and more than 90% of event orders are usually shipped to one location. By shipping bulk to one location, we save a significant amount in shipping costs to each of the individuals purchasing product. Drop shipping of individual orders is available for individuals ordering product who are unable to pick them up at the distribution point. There is an additional charge for this service.

Q: What is the difference between a Bulk Delivery Location and Distribution Location?
A: Bulk Delivery is where the product, usually numerous large boxes, are signed for and received by the Event Leader. The Distribution Location is where the Bulk Delivery is taken to allow event customers to pick-up their purchases. Sometimes the Delivery Location is the same as the Distribution Location; however that is not always the case. Included with the shipment is a packing list showing who ordered, as well as what size they ordered.

Q: What happens if people want more products, but the event ordering period has closed on the web site?
A: Events are created with very specific beginnings and ends. Event coordinators can choose to apply and start a new event to meet growing or potential demand. Event extensions are unusual and will be considered on a case-by-case basis by the event coordinator and Atomic School.

Q: I was declined as an Event Organizer. Why?
A: Please see your specific rejection communication for more specific information. Usually rejected applications stem from incomplete or inaccurate information. Also, applicants must be 18 years of age or older. Younger people can serve to support and lead an Atomic School event, however, only an advisor 18 years or older can be an Event Organizer and make final decisions expected in partnership with Atomic School.

Q: My event was rejected. Why?
A: Please see your specific event rejection communication for more specific information. There are many reasons why an event could be rejected. Most of them pertain to inadequate time prior to an event or incomplete information supplied.

Q: Why am I not receiving email notifications and related communication from Atomic School.
A: Check your spam folders and systems that might be blocking these important emails. Still not sure what is happening? Call Atomic School support and have your account information ready; between the two of us we will get things figured out.

Q: What happens when I click “purchase” and buy an item from Atomic School?
A: Credit cards are verified and charged. Rejected payment methods occur immediately at the time of purchase.